Junior Technical Support Specialist

Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues. GR8 Tech offers Benefits Cafeteria which is an annual fixed budget that you can use based on your needs and lifestyle, parental support with paid maternity/paternity leave and monthly childcare allowance, remote-first setup with full tech support and coworking compensation and regular team events.