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Role Overview:
- Own the post-sales strategic relationship, retention, and value realization across high-stakes enterprise accounts.
- Serve as the trusted advisor and strategic lead, orchestrating technical and commercial counterparts.
Key Responsibilities:
- Drive strategic account value and retention, partnering with Sales for growth.
- Integrate with technical counterparts to align delivery with business outcomes.
- Cultivate C-Suite and technical sponsorship through executive business reviews.
Qualifications & Requirements:
- 10+ years in Enterprise Customer Success or similar roles handling complex platforms.
- Proven commercial acumen and growth mindset with Sales partnership history.
- Executive presence with outstanding communication skills for C-level engagement.
What Success Looks Like in Year 1:
- Month 3: Fully onboarded with account health assessments and alignment with Sales.
- Month 6: Value-realization frameworks active with clear expansion pipelines.
- Month 12: High net retention rate achieved and elevated CS playbooks established.
Tines
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018, the company serves a diverse range of customers from startups to public companies and fosters a culture of curiosity, growth, and integrity.