Job Description
The role involves leading, designing, and implementing NICE-based routing solutions.
Developing secure and compliant IVR applications is a key responsibility.
Migrating legacy call center systems to modern omnichannel platforms is essential.
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Requires confidently serving in a client-facing role and managing multiple stakeholders effectively.
Coordinating and executing release planning, development, testing, and deployment of IVR enhancements across multiple agencies is crucial.
Designing and building call flows, chat solutions, and backend system integrations using APIs is necessary.
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Requires 5+ years of experience with NICE InContact and/or NICE CXone.
Proficiency in scripting in NICE CXOne Studio with 3+ years of experience is needed.
Excellent organizational communication skills, both written and verbal, are essential.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.