Head of Customer Success

As Head of Customer Success, you will lead Highspot’s Customer Success organization, shaping the vision, strategy, and execution that ensures customers achieve maximum value. This executive role spans all customer segments, owning the global CSM team and driving post-sales engagement, adoption, and expansion strategy. Responsibilities include scaling and developing a world-class Customer Success organization, fostering strong customer partnerships, and ensuring that customers realize the full benefits of Highspot. The role involves driving customer value and growth, cultivating deep product expertise within the team, fostering a high-performance culture through coaching and development, and collaborating cross-functionally with Product, Marketing, Sales, and Operations. The role also requires leading and scaling the organization by implementing scalable processes and developing the leadership bench within the CSM organization. This includes a comprehensive benefits package, flexible PTO, paid parental leave, and more.