Job Description
As a Customer Service Representative at Carenet Health, you will interact with patients, patient representatives, providers, and pharmacies, focusing on supporting patients with their healthcare needs. Responsibilities include responding to customer inquiries, processing requests, researching issues, and providing solutions. You will assist with scheduling appointments, addressing insurance questions, and offering general information. The role requires strong communication skills, excellent customer service, and general knowledge of Windows PC, Microsoft Outlook, Word, Excel, CIB, Teams, Tower, and BSA. The position offers a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
About Carenet Health
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey for more than 30 years.