Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at Strong DM, you will ensure our largest customers are set up for success from the start. Being an Enterprise CSM in the US, You will act as the CEO of your assigned book of business, collaborating with Sales, Solutions Engineering, Support, and Product teams to maximize the value they get from StrongDM. To achieve that, you must deeply understand the problem statement customers seek to solve, build consensus across customer teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account in collaboration with the Account Team. Responsibilities include acting as a trusted advisor, leading kickoff calls, working with the Customer Success Architect, collaborating with support and product teams, driving product adoption by learning customer goals, analyzing customer environments, improving customer experience, serving larger enterprise accounts, and owning the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal.