Senior Customer Success Manager Coupa Pay

We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts. Ideal candidates will have a minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role. Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes. Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices. Analyze customer opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth. Deliver compelling platform demonstrations, training, and enablement sessions to customers, partners, and internal teams. Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed.