Customer Service Specialist

Responsibilities:

• Responsible for customer order fulfillment, acting as liaison between customers, sales, and cross-functional departments.
• Generate weekly sales reports, review open orders to resolve blocks, and document all order changes and delays.
• Collaborate on new account setups and work with 3PL and supply chain to meet fulfillment requirements and update systems.
• Maintain customer equipment records, support evaluation programs, and process credits and returns authorizations.

Requirements:

• High school diploma and minimum 5 years of customer service experience or equivalent combination.
• Must work remotely on the West Coast, with 10% travel required for full-time employment.
• Excellent interpersonal and phone skills, high attention to detail, and ability to multitask in a fast-paced environment.
• Proficient in MS Word, Excel, Outlook, Teams; experience with NetSuite, Salesforce, or QuickBooks is preferred.
• Medical device experience is required, along with compliance with vaccination rules.

Offerings:

• Be part of a knowledgeable, high-achieving, and fun team within a diverse work environment.
• Receive a competitive hourly rate, variable incentive plan, and stock options for ownership in the company.
• Employee benefits package includes 401(k), healthcare insurance, and paid vacation days.