Job Description
What You'll Do:
- Receive and respond to inbound support requests via phone and email from restaurant managers.
- Promptly answer incoming calls and emails in a professional and courteous manner.
- Provide clear emailed resolutions and detailed step-by-step instructions.
Collaboration & Teamwork:
- Work closely with Senior Analysts, Team Leads, and Management for guidance and day-to-day support.
- Participate in group chats and internal support sessions to solve issues collaboratively.
- Coordinate with Concierge Services on shared clients and escalations.
Problem Solving & Operations:
- Diagnose issues, analyze root causes, and make informed decisions under time constraints.
- Create, manage, and prioritize support tickets using Service Cloud.
- Maintain accurate documentation and update internal systems, including SharePoint.
About PAR Technology Corporation
PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. They provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.