Onboarding Product Training Specialist

You will serve as the product knowledge expert on the Onboarding team, building deep expertise across all modules and workflows. You will also develop and deliver internal training for the CX team, ensuring every teammate is equipped with the knowledge to support customers. In addition, you will create and maintain customer-facing product documentation, including onboarding guides, training resources, and self-service materials. You will establish and drive a documentation hygiene program, ensuring resources are accurate, up-to-date, and easy to use and champion the voice of the customer and CX team, proactively communicating where improvements to training, processes, or documentation are needed. This role will shape the future of product education and lay the groundwork for scalable training programs as Opus1 grows.