Sr Manager, Technical Consulting (IRM & SecOps)

This position reports to the Director, Expert Services, Customer Excellence Group and leads a team of Technical Consultants focussed on the delivery of Technology Workflow solutions for customers across APAC. You will lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development. This role champions customer transformation, ensuring solutions align with business goals and drive measurable outcomes. Guide customers down a prescriptive solution design and own key technical implementation decision points, while providing strategic and technical leadership to customers, partners, and internal teams. You will also drive a culture of collaboration, knowledge sharing, and continuous learning within the team. Coordinate work across regional and global teams to ensure alignment and effective delivery. Support business development efforts, including pre-sales, scoping, and proposal development. Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives. Develop and refine service offerings, best practices, methodology artefacts and thought leadership contributing to the overall growth and success of the company.