Principal Platform Architect - Federal

Customer Engagement:

-Developing strong relationships with the c suite and business leaders.

-Translating business objectives to outcomes through the visual customer roadmap.

-Positioning ServiceNow as the system of action to enable the integrated digital transformation roadmap.

Technical Governance:

-Establishing and advising on the technical governance related domains and associated processes.

-Driving solid platform health by reviewing and guiding the remediation of configurations and customizations.

-Contributing thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.

Solution Design:

-Guiding a customer down a prescriptive solution design and manage through the technical implementation decision points.

-Defining solutions across the platform that align to delivered capabilities.

-Analyzing business information and technical requirements into an architectural blueprint.