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Role Overview:
- Act as the trusted technical partner for enterprise corporate clients using payment disbursement services.
- Oversee technical support cases, coordinate complex escalations, and ensure clear communication between clients and internal specialists.
Key Responsibilities:
- Manage support requests, case intake, follow-ups, and client communications through resolution.
- Lead escalations for payment-blocking incidents, coordinating with internal teams for timely resolution.
- Document and communicate technical details from client reports to support investigation and issue resolution.
Work Environment & Benefits:
- Remote-first working environment with flexibility to work from anywhere in the United States.
- Competitive salary, comprehensive healthcare, 401(k) matching, flexible time off, and generous parental leave.
- Opportunities for professional development, wellness programs, and participation in charitable giving initiatives.
Partner Company
A mission-driven technology company providing reliable payment disbursement solutions that help organizations create meaningful social impact. The company fosters a remote-first culture focused on collaboration, professional growth, and supporting charitable giving initiatives.