Partner with Sales to understand merchant needs and communicate the value of tailored payment solutions.
Lead technical discovery, solution design, product demonstrations, and developer Q&A sessions.
Own complex integrations from pre-sales through go-live, coordinating stakeholders and managing risks.
A remote-first company providing a unified, API-driven infrastructure for global payments. The team is scaling fast, with a collaborative culture that values autonomy, continuous learning, and solving complex merchant challenges.
Own the roadmap for an enterprise integration and automation platform, translating evolving business needs into a structured backlog.
Partner with senior stakeholders across Finance, Supply Chain, and Commercial functions to define actionable platform initiatives.
Drive technical product decisions on APIs, integration patterns, and AI agent capabilities.
The company is a fast-growing technology organization that builds and operates enterprise integration and automation platforms connecting critical business systems, financial applications, and data infrastructure. It fosters a collaborative, remote-friendly culture with a focus on scalability, international expansion, and modern technology modernization.
Own Oura's BTS and Workato platform roadmap, turning underspecified asks into a prioritized backlog.
Partner with directors and stakeholders to align integration and automation demand into one transparent process.
Own API contracts, versioning, and integration-pattern choices, partnering with Enterprise Architecture on systems design.
Oura makes award-winning smart rings and an app that help millions of people track readiness, activity, and sleep. It is a quickly growing, values-driven global company that focuses on employee well-being and helping teams do their best work.
Provide first-level technical support for e-commerce companies integrating with Constructor's platform.
Collaborate with customers to configure product catalogs, APIs, and troubleshoot integration issues.
Improve integration documentation and customer onboarding through process improvements.
Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find products and enables brands to drive revenue. The company is fully remote, collaborative, and committed to diversity and employee growth.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Lead, hire, and scale a high-performing Technical Account Management team, fostering extreme ownership and technical excellence.
Own team-level performance against GRR, NRR, customer satisfaction, and product adoption, while serving as a senior escalation point for strategic accounts.
Bridge customers, Product, and Engineering by translating field intelligence into platform roadmap decisions and championing agentic AI adoption.
Oscilar is building the most advanced AI Risk Decisioning platform, helping banks, fintechs, and digital organizations manage fraud, credit, and compliance risk. It is a mission-driven company founded by industry veterans from Meta, Uber, Citi, and Confluent, with a culture of extreme ownership and making the internet safer.
Lead end-to-end card issuing implementations from planning through launch.
Serve as the primary client contact, coordinating delivery across technical and business teams.
Guide clients through configuration, API integration, testing, and go-live readiness.
They are a fintech company specializing in card issuing and payment program implementation. They operate as a distributed international team that values technical excellence, ownership, and collaboration.
Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.
Own and scale the Admin Copilot subscription business, including revenue forecasting, expansion, and retention.
Expand the delivery service catalog through AI-enabled tools and productized solutions to drive proactive optimization.
Lead, develop, and hold a team of Technical Account Managers to high technical and delivery standards.
Total Expert is the Customer Operating System for financial services, combining context and action to help humans and AI Assistants engage customers. Since 2016, they have enabled more than seven trillion dollars of funded loan volume.
Serve as the technical subject matter expert on Affirm's integration solutions and merchant checkout.
Architect and tailor solutions for enterprise merchants, leading technical discovery and demos.
Build merchant trust, influence product roadmap, and scale go-to-market knowledge.
Affirm is a financial technology company that provides consumers with clear, predictable point-of-sale payment plans. The company is remote-first, fosters a culture of transparency and flexibility, and is committed to employee well-being through comprehensive benefits.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Guide e-commerce customers through platform integration and connect their websites and mobile apps.
Provide technical guidance on REST APIs, integration best practices, and open-source libraries.
Troubleshoot integration challenges, optimize configurations, and document resolutions.
AI-powered technology platform transforming how consumers discover and purchase products online. A collaborative, inclusive, and fully remote team with international colleagues and a focus on professional growth.
Own and elevate Yuno's technical customer relationships across Latin America as the senior technical voice.
Lead a team of TAMs while staying close to the most complex customer challenges and driving outcomes.
Partner cross-functionally with Product, Development, Sales, and Partnerships to turn customer insights into improvements.
Yuno builds payment infrastructure enabling access to 1,000+ payment methods via one API, with AI-powered routing and fraud prevention in 80+ countries. They empower teams at InDrive, McDonald's, and Rappi with a culture of precision and collaboration.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Own API products end-to-end from strategy and architecture to adoption and customer experience.
Partner with engineering leadership on design, technical direction, and API contracts.
Build prototypes and write functional code to validate ideas and ship improvements.
This is a high-growth partner company operating in a technically complex B2B environment, likely in payroll, HR, or fintech. The culture values ownership, experimentation, transparency, and strong written communication.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
Improve workflows and create documentation to help employees solve common technical issues independently.
Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.