Accountable for supporting the operational delivery of a variety of contracted services in a Clinical Trial, including Rater Training and Monitoring activities, Clinician Network Management, Data Management, and Scale Management. This role requires extensive written interactions with clinicians/raters/CRA’s in both English and Mandarin and customer service support in English and Mandarin via phone and email.
We’re seeking an Academic Operations Lead to manage the operational and quality aspects of our delivery, ensuring training and assessment processes are efficient, compliant, and consistently applied across the business. This role works closely with the Training Manager and is key to embedding change, improving processes, and ensuring smooth delivery operations.
As an Executive Assistant, you will manage business dealings, personal schedules, and prepare for meetings. You will provide administrative and project support to leadership, manage communications, coordinate travel, and assist with accounting duties for the Philippines office, procurement, event coordination and customer relationship management.