You’ll be the technical backbone of our Client Success team, translating business challenges into actionable solutions by troubleshooting issues, streamlining internal workflows, and managing data operations. You'll identify root causes, help design practical solutions and move quickly to implement client facing solutions as the go-to connector between Pattern Data's teams and clients.
The WFM Scheduling Analyst supports Workforce Management functions through the creation and maintenance of agent schedules and the ongoing upkeep of capacity plans and related data. This role ensures schedules align with staffing requirements and are accurately maintained within workforce systems. Key responsibilities include generating schedules, updating capacity planning tools, maintaining agent profile data, and producing routine scheduling reports.
The Sr. Business Analyst, Clinical Operations will help drive operational excellence and impact at scale by owning advanced analytics, forecasting, and performance measurement to drive efficiency and quality across care delivery operations. You’ll develop insights that guide strategic decisions, improve clinical frontline team utilization, and enhance the member experience. You’ll collaborate closely with clinical leaders and cross-functional teams to turn data into actionable insights.
The Business Analyst – CPQ Specialist will be responsible for supporting and advancing Ensono’s use of our Configuration Price Quote system, to the commercial benefit of our global business and clients. CPQ forms a key part of our ambition to operate a frictionless business and streamline commercial interactions with our clients and prospective clients.
Support the execution and optimization of operational processes for Experian Consumer Services programs. This includes assisting with the launch and maintenance of financial services products, supporting operational partners, and contributing to process improvements with a focus on data, coordination, and compliance. It requires coordinating operational activities, tracking performance using KPIs/SLAs, analyzing data, and collaborating with cross-functional teams.
As a Senior Consultant, you will work with internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a business as usual model as well as continual improvement tasks. The role is split into monitoring/resolving issues within client production environments, and improving configuration/processes for clients, based on changing needs.
The Business Analyst II assists in the alignment of efforts with the Enterprise Project Management Office (EPMO) to support strategic initiatives across the organization, eliciting, analyzing, specifying, and validating business needs for medium to large projects. Key responsibilities include interviewing stakeholders and sponsors, compiling requirements, and conveying them to project teams throughout the project lifecycle.
Collaborate with stakeholders across departments to understand business objectives, challenges, and requirements. Analyze existing business processes and recommend improvements to enhance efficiency and effectiveness. Gather, document, and validate business and functional requirements for new initiatives or system changes. Translate complex business needs into clear technical specifications for development teams.
This Business Analyst role is critical in helping BMMS reach its goals by carrying-out the Business Analyst “Key Functions”. Multi-faceted, acting as a liaison between business, operations, other business analysts, and IT resources internal to BMMS and external with BMMS’ vendors and Berkley sister companies. They perform the business analysis function to help BMMS achieve strategic, project based, and department level success.
Elevate decision-making by uncovering emerging trends and root causes, and by developing tools that turn data into insights and actions offering full visibility into business and product performance. Turn insights into impact by connecting the dots across Product, Data, and Marketing. Manage analytics tasks, write tickets, test new releases, and coordinate processes between Engineering, Marketing, and Product to ensure smooth launches and clear communication.