We are looking for an experienced Business Project Analyst & QA Lead to join our team. This unique role combines elements of project management, business analysis, and quality assurance to ensure our projects are delivered successfully, align with business goals, and meet the highest standards of quality.
Job listings
We are seeking a Business Analyst to develop and deliver custom technology solutions. This role involves writing business requirements, creating design documentation, and working with architecture and development teams. You will document business needs, create prototype screenshots, present documentation to development, and ensure quality assurance until project completion, while staying updated on product releases.
$29,444â$44,166
USD/year
Drive excellence in customer support through data-driven insights and strategic improvements. Analyze performance trends, address knowledge gaps, and collaborate with leadership to enhance support quality. Play a role in cue management, QA calibrations, and maintain a best practice library, while expertly handling high-stakes escalations.