$110,000–$155,000
USD/year
Engage with VA leadership to define the vision and roadmap for consolidating VA contact centers, with clear milestones. Using the Magnify HCD framework, the specialist will produce current state documentation and artifacts. Support the creation and delivery of key project artifacts under the guidance of senior team members, detailed documentation of current processes, data analysis, and coordination of project phases using the Magnify/HCD rapid discovery approach.