Play a vital role in translating complex technical concepts from our healthcare environment into simple, accessible content for Alma’s customers. Craft and execute messaging strategies for high-value Alma help content, empowering our providers and clients to understand their insurance landscape and use our platform and product effectively to solve problems. Use data to craft multi-channel, scalable content strategies to align with provider and client goals, Alma business needs, and industry best practices.

The Communications Coordinator will support key message development, evaluation of current customer content and identification of optimization opportunities. They will support efforts to develop, deliver and manage customers’ account configuration solutions to support outreach requirements for segmentation and personalization, aligned to reporting needs. Coordinators support the development of email campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies.