Manage a caseload of over 1,000 alumni by leveraging nudge texting, calls, and in-person/virtual meetings to provide individualized support. Collaborate with the NERA and broader KIPP Forward teams to implement a robust re-enrollment strategy that supports alumni who have stopped out of their postsecondary programs.

The successful candidate is responsible for leading regional and national broker education and training programs that proactively seek to drive broker behavior and serve as a consistent central training resource for brokers. This role involves collaborating with HR, subject matter experts (SME’s) and Business Development to design and develop engaging content, partnering with business areas on assessing needs, and managing the continuous refinement of broker training programs.