Remote Customer service Jobs • Europe

Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.

As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers. You will investigate, process and document application defects, handle customer escalations and comply with the Company’s information and Security Requirements.

Be at the forefront of our AI-first support strategy as a Support Knowledge and AI Content Associate! In this role, you'll be pivotal in building and curating the user-facing knowledge that powers both our AI-driven instant answers and our searchable knowledge base, bridging the gap between human expertise and AI efficiency.

As a Quality Specialist, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our CS Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies.

Manage a portfolio of 60-75 existing customer accounts; work with end-users on implementation, onboarding, product adoption, and renewals; review customer metrics for product adoption, client satisfaction, and goals; develop advanced knowledge of the customer, product, and industry; contribute to internal projects; work with product and engineering teams to create new product features.

You will be responsible for developing strong strategic relationships with client executive decision makers to ensure they receive the full value of their investment leading to full adoption/utilization, retention, and account growth. As a trusted advisor, you will learn their business needs and work with consulting and support teams to craft unique solutions and execute on client goals.