As a Customer Success Manager (CSM) you will drive adoption and demonstrate ongoing value for the Halcyon customers. You will be responsible for the coordination of all Customer Success activities: onboarding, adoption, and retention to secure the expansion of the Halcyon footprint in the customer environment. Halcyon Customer Success supports the customers in their journey creating value out of their Halcyon investment to help them achieve their goals.
As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the client’s business objectives.
As a VSOC Analyst, you will join an embedded role for a virtual 24/7 security operations center (VSOC). Using the latest industry technologies and practices, you will identify, analyze, and advise on adverse conditions and threats that could affect the safety, security, and operational continuity of the client and its users. You will engage directly with the client to provide immediate support, consulting, and assistance with trust and safety issues.
As Expert Customer Delivery Manager for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include Managing customer setup in our SAP systems.
Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes. Troubleshoot and resolve common issues; escalate complex cases when needed. Manage user accounts and access across multiple platforms. Ensure timely, accurate case handling and maintain high service standards. Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.
Join our team as an Online Travel Reservations Advisor! We’re looking for motivated individuals to join our growing team and help clients plan dream vacations, business trips, and bucket-list adventures. Assist clients in booking flights, hotels, cruises, rental cars, and more. Provide expert recommendations based on clients’ preferences & budgets. Deliver exceptional customer service before, during, and after travel.
Ready to learn, grow and inspire others? Some daily responsibilities include providing concierge services, responding to emergency calls, coordinating roadside assistance, and tracking stolen vehicles. This position requires strong communication skills, computer literacy, and fluency in English, Spanish, and another European language.
Establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. You will own a book of business of n8n’s most strategic customers, ensure successful onboarding, and proactively address challenges. Drive expansion and renewal opportunities by identifying upsells and cross-sells and contributing to maintaining enterprise NRR of ~120%.
As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You will be supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters. You will also be working in Intercom covering phone, messaging, social channels and email.
Act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support, in this Portfolio Customer Success Manager role. Be a valued partner to clients and a strategic partner, guiding them through digital transformation efforts. Offer expert advice on Viseven products and services and support the sales team with qualified opportunities.