Remote Customer service Jobs • Analytical

The Issue Resolution Officer develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. This officer is the first port of call for customers, working with various teams to ensure quick resolution of issues and provide suggestions on how to optimize the customer experience.

The Workers Compensation Claims Specialist works within a Claims Team and develops the knowledge and skills needed to conduct thorough investigations. They make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims. The position requires participation in training program and on-the-job training, assisting in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Determine account management strategies related to client service plans and be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business. Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models. Oversee the work of other local Client Services staff and provide stewardship reporting to clients.

As a Customer Support Representative, you’ll be the first point of contact for valued customers, offering timely assistance and resolving their concerns. You will respond to customer inquiries via phone, email, and chat, troubleshoot issues, and guide customers on product usage. You will communicate the value proposition and document customer interactions.

Responsible for team management, supervision and evaluation of CIS customer service operations. Formulate and improve the workflow, business standards, management system, and incentive policies of customer service operations to improve operational capacity. Continuously improve the level of services, focus on customer feedback and solution processes, while complementing customer journey on the platform.

The Consumer Relations Assistant serves as a vital link between consumers and the brand, addressing inquiries via various channels like email, phone, SMS, chat, social media, marketplaces and websites. Responsibilities include empathetic communication, data entry, and fostering relationships with other departments. This role requires managing consumer inquiries, ensuring thorough resolution, and providing superior customer service to enhance satisfaction and reduce churn.

You will deliver customer service to a wide range of individuals, including injured workers, employers, medical personnel, attorneys, and agents. This role offers variety in both the people you interact with and the cases you handle, including disputed and litigated claims. You’ll use your investigative and negotiation skills in a fast-paced environment while helping protect the assets of the company.

Answer incoming customer contacts (calls, chats, emails) in a professional manner, respond to customer inquiries through multiple channels, and research and troubleshoot problems to provide resolutions. Identify and escalate priority issues and follow up with customers when necessary. Document customer contacts and develop a thorough understanding of Academy policies and procedures.

As part of the Customer Support team, be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services and will require patience and compassion to meet customers wherever they are in their learning journey.

The Instructure Bilingual Technical Support group provides technical assistance to the end-users of cutting-edge LMS software, Canvas. This role involves supporting end users, learning management systems administrators, and corporate users, primarily assisting end users through troubleshooting and technical support over the phone and advising clients regarding the product's use and addressing specific user issues.