Job Description
We are seeking an exceptional Customer Success Manager to join our team to manage an East Coast portfolio. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle. Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives. Negotiate long-term renewals with keen attention to detail and with secured revenue uplift.
Act as a program manager throughout the entire customer journey including professional services engagements. Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology. Build adoption and value plans with customers to set a long-term vision for success and growth. Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion. Act as an escalation point when things are not going to plan. Organize and host regular customer meetings, onsite visits, and Executive Business Reviews.
About Cyara
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk.