Remote Customer service Jobs · Communication Skills

Handle customer and internal user requests via chat, email, and phone in English. Provide consultations about our products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics and collect customer and user incident information and escalate if needed.

Assist clients in booking travel arrangements including flights, hotels, cruises, resorts, and vacation packages. Provide tailored travel recommendations based on each client’s needs and preferences. Manage all booking logistics through online platforms and maintain accurate client records. Communicate professionally via phone, email, and messaging tools to address questions, changes, or concerns.

As a Mid-Market Customer Success Manager, be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. Manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners, strengthening client relationships and promoting software adoption.

Success is a journey and as a Technical Support Specialist you are expected to provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues into actionable steps, contribute to initiatives that enhance the customer experience, and help make the Kodee AI Assistant smarter. Keep updated on Hostinger product updates and look for simpler ways to deliver even better customer experiences.

Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

Deliver exceptional service to callers, including travelers and travel advisors, by answering inbound calls and providing accurate and timely responses to inquiries about travel insurance coverage, website troubleshooting, and purchase inquiries. Create cases in Salesforce, act as a liaison with agency partners, and participate in coaching sessions and meetings. Serve as backup for other Customer Care functions and perform other related duties as needed.