Remote Customer service Jobs · Communication

The Recovery Analyst will manage file requirements for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. Responsibilities include researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements. This role requires functioning as an effective interface between internal and external customers.

Interact with clients as the point of contact, maintaining relationships and ensuring needs are met, following up on documents, and collaborating with stakeholders to facilitate a successful client journey from sales to account management, documenting all communication in Salesforce.

As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.

Strengthen the customer experience system as we scale, bringing a defined and memorable tem experience to all customer interactions, and turning every question and need into insight. You’ll own front-line support, inbound requests and own the customer feedback loop, ensuring every interaction is handled with clarity and care while improving how CX operates. Work will span the full customer journey, from triage to resolution and retention.

A remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Provide comprehensive support to the Customer Success Business Unit, including the maintaining, and updating of customer related information. Support the Customer Success onboarding process by tracking customer lifecycle activities. Assist in sending proactive communications between the Customer Success team, and stakeholders. Support cross-departmental collaboration, and document meetings. Track and follow up on customer open action items to ensure resolution. Assist in process improvements to streamline workflows.

Make a real difference in people’s home-buying journey—right from your own home. This hourly 1099 role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!

Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance. You will support onboarding activities for new customers, monitor incoming communication, triage and route issues, and answer technical questions ensuring timely updates, clarity, and alignment on next steps. You will also address customer's technical questions about incidents or threats are fully addressed.

An enthusiastic merchant service representative is needed to support customers by resolving product and service issues, and providing information and education through in-depth knowledge of our products and services. Key responsibilities include demonstrating a strong commitment to being “Customer Obsessed” and managing support requests via ticket-based CRM with a high level of attention to detail.

As a member of the Customer Operations Team, the person in this role will be responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients. Customer Operations provides continuous 24-7 support. This role is working as part of the UK business hours team, and is responsible for handling phone queries and support tickets, as well as covering complaints and crisis management, and managing trading tasks.