This role will be part of an essential support team that will oversee technical Tier 2 escalations, process workflow and elevating end user experience. The Customer NOC Analyst will serve as subject matter expert demonstrating technical proficiency within the Peacock end user experience, self-service functionalities, and the agent assisted technical support process. The CXOC Analyst will triage technical issues and resolve and/or escalate technical issues to the proper partner/client.