$35,134–$35,134
USD/year
Provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. Diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems. Engage in active listening with callers and confirm or clarify information and document participant claims inquiries.