- Lead a team of six technical support specialists for a 24/7 SaaS platform.
- Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
- Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.