Lead and manage a team of Patient Support Associates to ensure medication adherence through refill management or timely prior authorization and financial assistance.
Manage service level goals, conduct audits, and provide coaching and performance management for a remote Patient Support team.
Collaborate with on-site management at hospital partners for quarterly calls, workflow improvements, and record keeping.
Shields Health Solutions provides specialty pharmacy management services to healthcare organizations. They are a fast-growing company with a close-knit team that values employee development and high-quality patient care.
Promote a positive and proactive culture to influence stakeholders and ensure compliance with health, safety, and environmental programs.
Implement and review playbooks and procedures, track operational and safety risks, and manage strategic risk management strategies.
Monitor injury, illness, and incident reports, provide prevention recommendations, and ensure regulatory compliance within the account.
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries, working across real estate, infrastructure, energy and natural resources. They are majority-owned by CBRE Group, the world's largest commercial real estate services firm, and foster a culture that emphasizes work-life balance and inclusion.
Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Lead and develop a team of seven Data Specialists, coaching them on customer-facing skills and ensuring high-quality data delivery for enterprise clients.
Own strategic initiatives to improve team efficiency, including integrating AI into workflows, and drive day-to-day operations and capacity management.
Foster cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management while building an inclusive culture in the Mexico City office.
Watershed is the enterprise sustainability platform for companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens. They are a mission-oriented startup with a growing team across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, and remote team members across the US and Europe.
Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.
This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Manage and coach a regional team of Field Reimbursement Managers to deliver compliant access and reimbursement services.
Collaborate with Patient Services, Managed Health Care, Sales, and Access & Reimbursement Hub to ensure consistent program execution.
Monitor healthcare policy changes and drive professional development for direct reports.
AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines in immunology, oncology, and neuroscience. They employ over 50,000 people and are committed to making a remarkable impact on patients' lives.