Define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will cultivate a customer first mindset.

Lead a support team within one of Europe’s fastest-growing tech companies. Manage the support team and inspire a high-quality standard of service provided to customers and partners. Analyze and optimize incoming requests, translating them to actions and improvements. Recruit, mentor, and manage team members, providing performance feedback and ensuring motivation.

Drive customer satisfaction, retention, and growth by leading the customer success strategy for an enterprise SaaS platform. You will ensure that customers derive maximum value from our platform, enabling them to streamline operations and achieve their energy goals. Establish cross-functional communication systems and processes, fostering collaboration to deliver measurable outcomes.

This critical leadership role is responsible for driving customer retention, expansion, and lifetime value, ensuring clients see Wayflyer as their preferred capital partner for future growth by leading regional Customer Success teams and developing customer success playbooks.

As the Director of Customer Success at Deel, you'll oversee and manage the Customer Journey for our SMB, MM, or Enterprise client segments, reporting directly to the Head of Customer Success. This involves developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base.

The primary objective of the Client Services Director, Service Delivery position is to work directly with clients to learn their goals and establish how bswift can meet them. This role will also own a book of business of clients representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR), and lead a team to support their clients needs.