$100,000–$120,000
USD/year
4w PTO
Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. Critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow between customer service agents, imaging centers, and market managers. Focuses on achieving service-level targets and implementing process improvements.