Remote Customer service Jobs • Process Optimization

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. Critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow between customer service agents, imaging centers, and market managers. Focuses on achieving service-level targets and implementing process improvements.

Lead front-line support and back-office teams, reporting directly to the CFO. Responsible for designing and executing scalable, data-driven support and operations strategies that elevate the customer experience while ensuring efficiency, compliance, and alignment with company goals. Partner cross-functionally with teams like Product and Compliance, oversee outsourced vendors, and drive continuous improvement through process optimization and innovative use of technology—including AI.