Remote Customer service Jobs • Resilience

This role involves working weekend hours and providing support to vulnerable customers, including those expressing distress, thoughts of self-harm, or challenges related to gambling and substance use. The role requires empathy, resilience, and strong customer service skills. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.

As a Customer Operations Adviser (COps), you’ll play a key role in ensuring customers have a great experience with their bank. As the first point of contact, you'll resolve customer issues, from lost cards to app support to gambling spend, with empathy and ownership. You'll also identify when to escalate issues to specialized teams.