$72,000–$72,000
USD/year
Unlimited PTO
As a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support by designing, implementing, and refining AI-powered service experiences across the customer journey. You'll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. This role involves partnering cross-functionally with various teams to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives.