This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices.

In this role, you will leverage your deep payroll and tax knowledge to navigate complex support scenarios, deliver accurate solutions, and build lasting relationships through exceptional service. The Payroll Support Specialist will work across teams to ensure a high level of service for all partners by tackling support requests, solving hard problems, being a source of calm and confidence, knowing when to pick up the phone, escalating wisely and delivering personalized service.