As a Customer Onboarding & Enablement Specialist, be the driving force behind successful customer journeys from the moment a deal closes. Partner closely with Sales, Product, and Delivery teams to ensure every new customer enjoys a smooth, consistent, and impactful onboarding experience. This is a perfect opportunity for a proactive, empathetic, and detail-oriented professional passionate about customer success, scalable processes, and cross-functional teamwork.
Job listings
$80,000–$110,000
USD/year
The Knowledge Base Manager will own the self-service content and knowledge strategy for Aircall's Help Center. Reporting to the Support Operations & Strategy leader, you'll work with support delivery teams and cross-functional partners to ensure customers have access to updated, accurate, and clear help content. By translating technical and business concepts into user-friendly content, you’ll build a consistent and intuitive Knowledge Base that empowers customers and supports Aircall’s growth.
As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe, helping to solve complex technical and operational questions. You will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. You will be part of an international team with diverse backgrounds and skill sets.