Remote Customer service Jobs • Zapier

As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.

Be the first point of contact for HelpDesk support tickets from Customers, investigating and responding to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines; configuration of IntelligenceBank software products is required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations.