Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
Collaborate with team members and escalate advanced cases as needed to the appropriate teams.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.
Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.
Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
Log details of support sessions and challenges in the ticketing system, managing your own case workload.
Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.
Maintain the full communications template library and create self-help training videos embedded in helpdesk.
Configure support tool flows and partner with Technology to send internal outage alerts, updates, and resolutions.
Manage the Teams alert channel, distribution lists, and coordinate external messaging approval with Senior Manager.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, the company has served more than 75,000 customers worldwide, touching over 160 million lives across 200 countries, and is trusted by 40% of the Fortune 500.
Set up and maintain voice & SMS support across multiple products.
Own day-to-day operations and manage BPO partners to ensure quality.
Analyze KPIs and customer feedback to drive continuous improvement.
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.
Handle 35-50 inbound phone calls per day, taking concise notes on customer needs and experiences.
Recommend appropriate fingerprinting or identity services and provide Tier 1 technical support for biometrics kiosks.
Use tools to submit technical support requests to Tier 2 and 3 teams while maintaining a flexible schedule.
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.