Own the administration and architecture of Kustomer (CRM), telephony stack, and all agent communication channels.
Build and evolve AI tooling to enhance frontline agent performance and efficiency.
Continuously improve system health and tooling to elevate both agent and customer experiences.
Novo is a financial technology company focused on providing digital banking services to small businesses. They are a growing company that values innovation and operational excellence.
Design, implement, and improve virtualization platforms based on VMware and Hyper-V across HCI and SAN architectures.
Ensure availability, performance, and reliability of virtualized environments through proactive monitoring and capacity planning.
Collaborate with SRE, DevOps, and support teams to resolve infrastructure issues and drive automation.
Social Discovery Group is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. The company has an international team of 1000+ professionals and is a two-time 'Great Place to Work' winner.
Own the technical infrastructure supporting day-to-day operations across internal tools, marketing tech, and workspace management.
Manage Monday.com workspace design, automations, and user onboarding across multiple brand boards and team workflows.
Administer the martech stack including subscription management, cost tracking, user provisioning, and tool integrations.
Valerie is a multi-brand company that manages internal tools, marketing technology, and workspace operations to scale brands. They operate as a startup or scale-up environment, currently growing the team with a focus on systems thinking and execution.
Resolve complex customer cases through deep technical and root cause analysis.
Perform troubleshooting across application, database, and infrastructure layers.
Deliver remote, high-quality support and maintain clear communication with global customers.
Rimini Street is a global provider of mission-critical enterprise software support, managed services, and AI ERP solutions. The company has over 2,000 team members in 23 countries and is known for its Four Cs culture of company, colleagues, clients, and community.