Manage customer trouble tickets through ticketing system. Troubleshoot with customers and vendors via phone, email, and chat to resolve service issues. Provide detailed and timely ticket updates. Experience with network monitoring tools and systems is a plus. Work in a 24*7*365 shift operation to provide an exceptional customer experience.
Job listings
$130,000–$130,000
USD/year
Seeking a Senior Network Engineer with strong experience in DMZ infrastructure, BGP/static routing, and firewall integration to support a strategic network security initiative. This role involves reviewing and documenting all existing DMZ connectivity, cleaning up outdated configurations, and preparing the environment for a new Palo Alto firewall architecture. The ideal candidate has a deep understanding of routing protocols, switch configuration, and network segmentation.