Weβre looking for a Technical Writer to create clear, concise, and engaging documentation for internal teams, external partners, and end users. Youβll work closely with engineers, designers, product managers, and operations to translate complex systems and processes into easy-to-understand guides, playbooks, product manuals, and API references. Youβll also leverage AI tools to speed up documentation workflows, accelerate versioning, and enhance clarity.
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As a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases. As an Escalation Manager, you will manage and resolve high-priority technical issues that require coordination across multiple teams, demanding strong problem-solving and cross-functional collaboration skills.