Focusing on major incident, process, program, and release management. Creating, communicating, and executing incident response strategy and acting for individual incidents, closely partnering with Engineering, Technical Support, and Customer Success to drive resolution and improve tools and processes. Leading the weekly release process as part of a release management team.

In this role, you will handle advanced technical escalations, monitor system health, and support software releases as a Senior Support Engineer. As an Escalation Manager, you will manage and resolve high-priority technical issues, improving escalation processes and leading RCA investigations.