Full P&L ownership of scheduling operations and call center functions.
Drive transformative cost reduction across the full operational cost structure.
Design and evolve the Operations organization, deploying AI and automation.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. They've raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
Partner with Product to strengthen the feedback loop between customer needs and product roadmap.
Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.
Serve as the single, accountable leader for Omada’s highest‑stakes launches.
Create and activate a predictable, company‑wide way of launching.
Raise the bar on launch quality and reliability by establishing clear standards, rituals, and KPIs.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. They strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.
Own the end-to-end performance of the claims operation.
Drive claims quality, speed, and scalability through inventory management.
Develop the claims department's client experience strategy.
Centivo is an innovative health plan for self-funded employers. They are on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills and work with employers ranging in size from 51 employees to Fortune 500 companies.
Monitor doctor performance across the clinic to ensure high clinical and service standards
Analyse performance data including consultation quality, documentation, utilisation and complaints
Conduct regular 1:1 performance conversations with doctors, providing coaching and feedback
Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio.
Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows.
Guide clinicians through a structured 30/60/90-day success roadmap, ensuring they hit specific productivity and quality milestones.
Constantly audit the onboarding funnel to identify and remove bottlenecks, reducing the "time-to-activation" for new providers.
Wheel Medical Group is a physician-owned professional corporation that serves patients across the United States, evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Establish operating cadence that aligns clinical operations around shared priorities.
Design and implement a company wide operating rhythm.
Partner closely with Regional General Managers to ensure markets operate with clear accountability.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, it's backed by leading healthcare investors and is scaling rapidly across states and populations.
Own async throughput, backlog health, and system capacity.
Design and scale a multi-layer leadership structure.
Define and refine time-per-task benchmarks and unit economics.
Midi is a high-growth virtual care company redefining women’s health through technology-enabled clinical delivery. Their care model combines synchronous visits with high-volume asynchronous care delivered by a distributed clinical team.