Lead and support patient engagement specialists, providing oversight, coaching, and workflow guidance.
Manage clinic implementation, stabilization, and queue prioritization to ensure high-quality patient care.
Maintain patient engagement specialist duties and act as subject matter expert on SOPs and compliance.
Shields Health Solutions provides specialty pharmacy care and patient engagement services, partnering with health systems to support medication adherence. The company fosters a collaborative, data-driven team culture focused on high-quality patient service and professional growth.
Triage incoming calls from nursing staff and doctors, addressing concerns and inquiries with high customer service.
Process new and refill prescriptions, verify eligibility, and document all correspondence and follow-up in the system.
Contact physician offices and clients for refill authorizations and order verification while escalating incomplete scripts as needed.
Symbria Rx Services provides pharmacy services for seniors in senior-living and post-acute settings. As one of the few 100% employee-owned healthcare companies, it fosters an owner-focused culture guided by integrity, compassion, and teamwork.
Answer and respond to incoming calls from nursing staff and doctors to address concerns and inquiries.
Process new and refill prescriptions, verify eligibility, and input prescriptions while maintaining productivity and quality standards.
Document correspondence, prepare audit sheets, and forward incomplete scripts to the appropriate department for resolution.
Symbria Rx Services provides pharmacy, rehabilitation, and well-being services for senior-living and post-acute communities. The company is a 100% employee-owned healthcare provider with over 20 years of experience and a culture guided by integrity, compassion, stewardship, innovation, and teamwork.