Oversee all aspects of software and product testing within the company. This includes developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. Requires extensive experience in analytics, problem-solving skills, and project management skills to ensure the smooth running of the QA department and ultimately customer satisfaction.
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As part of the Quality team, the QA Analyst plays a critical role in maintaining and improving the quality of Thumbtack’s support and operational performance. You’ll be responsible for auditing customer interactions, identifying process gaps, providing actionable feedback, and partnering with cross-functional teams to enhance both the pro/customer experience. This is a data-informed role requiring a sharp eye for detail, an analytical mindset, and a commitment to continuous improvement.