Remote Quality control Jobs · Negotiation

• Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
• Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
• Proactively investigate customer issues using internal tools and processes.

Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.

The Account Manager is responsible for management and growth of new and existing customers, generating sales opportunities utilizing Magnet Forensics’ portfolio of products, solutions and services. You will develop and execute annual and quarterly territory plans, prospect for new clients within law enforcement and government organizations, and conduct marketing lead and opportunity qualification.