Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy and create content experiences that accelerate customer success.

We’re looking for a sharp, detail-obsessed Technical Writer to join our team. This role is ideal for someone who thrives on creating structured problem statements, documenting processes clearly, and enjoys repetitive yet intellectually engaging work. You’ll help shape how next-generation AI models learn by designing and refining hundreds of task prompts daily.