Work closely with design, engineering, product management to create and maintain user-focused technical documentation that supports application or product features. Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards. Deliver content that helps users achieve their goals quickly and easily.
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Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy and create content experiences that accelerate customer success.
As an Emerging Talent Intern, expect the space and opportunity to build upon skills and knowledge, while contributing to critical work as part of a core team. Creating product documentation for end users and system administrators. Learning to author in a variety of environments, primarily DITA/XML. Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product. Working closely with development teams in an Agile environment.