Technical Writer

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy and create content experiences that accelerate customer success.

Technical Writer

Write product documentation, including getting started guides, FAQs, feature overviews, and in-app tooltips. Collaborate with cross-functional teams to understand new features and processes, and translate them into clear, structured documentation that scales. Take ownership of key documentation areas, improving and evolving them over time based on feedback and product updates.