Viator

As a Senior User Researcher on the B2B team, you’ll play a critical role in shaping how Viator serves its global network of travel partners. You’ll lead generative and evaluative research to influence product strategy, guide design, and de-risk decisions. You’ll collaborate with cross-functional teams including Product, Design, Engineering, Marketing, and Analytics.

Research, prototype, and productionize generative AI models. Develop scalable GenAI pipelines that generate high-quality content, from product descriptions, reviews, titles, and other product content. Design and evaluate prompt tuning strategies and RAG systems to ensure factual and engaging outputs. Fine-tune foundation models and develop domain-specific adapters using techniques like LoRA, PEFT, and instruction tuning.

Work on embedding latent representations of entities across our platform, specifically embedding entities to understand user behavior across multi-touch fragmented journeys in a continuous cold start setting. Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency.