Job Description
This is a full-time remote position, working Monday to Friday from 9:00 a.m. to 5:00 p.m. AEST. The specialist acts as the main point of contact for customers during product deployment, onboarding, and ongoing support, guiding them through product trials, answering questions, and providing technical support—particularly for Power Platform configurations.
The responsibilities include building strong client relationships, conducting scheduled check-ins, responding to customer inquiries related to product usage and customization, collecting product feedback, and maintaining a customer knowledge base. The role also requires collaboration with the product team and triaging customer requests.
The ideal candidate will possess 5+ years’ experience in Customer Success/Support roles within technology sales, with eagerness to learn about Power Platform and Power Pages. They need strong communication, problem-solving, and customer service skills, with a proactive mindset and passion for technology, AI, and automation.
About Dijital Team
Dijital Team is excited to hire a Customer Success and Technical Product Support Specialist for their Australia-based client.