Why this role matters:
- Monitors production pipelines, catches failures before they reach clients.
- Works across internal departments and external vendors to keep transactions flowing correctly.
- When the processes break, claims get rejected, payments stall, and client trust erodes.
What you'll be doing:
- Provide operational support to production practices and issues and suggest areas for improvement.
- Monitor, review, troubleshoot, and correct EDI issues and make necessary changes to prevent the same issues from reoccurring.
- Coordinate with IT groups and external vendors to ensure effective services for reliability.
What you'll bring to the team:
- Basic knowledge of EDI transaction types.
- Ability to quickly gain a solid understanding of DentalXChange processes and applications.
- Strong verbal and written communication and interpersonal skills.