Merchant Support Specialist

Position Summary:

• Responsible for managing, processing, and maintaining the merchant onboarding process.
• Works closely with the sales team to ensure clients are onboarded accurately and in a timely manner.
• Plays a key role in customer service and answers support calls and emails.

Why does this role matter?:

• Important role for our merchant clients to ensure a seamless and efficient payment solutions.
• First line of defense for post-sales escalations ensuring merchants, and internal teams receive exceptional support.
• Supports the entire merchant process by providing a high-level client satisfaction overall efficiency.

What You'll Be Doing:

• Communicate effectively with the sales team, providing timely responses and guidance on onboarding questions and requirements.
• Maintain accurate and detailed records of all onboarding activities, ensuring data integrity and accessibility for future reference and reporting.
• Assist with special projects and initiatives related to onboarding, such as developing educational materials, creating onboarding documentation, and participating in process improvement initiatives.